At 777E Game, we prioritize transparency, fairness, and player satisfaction. As a real-money online casino platform, we handle thousands of transactions daily via JazzCash, Easypaisa, GlobalPay, KaroPay, and cryptocurrency (Peppay). This Refund Policy outlines the conditions under which refunds may or may not be applicable.
By using our services, you agree to this refund policy along with our Terms and Conditions.
1. No Refund Policy for Completed Transactions
Once a deposit has been successfully processed, it is considered final and non-refundable. This includes deposits made for:
- Purchasing game credits or coins
- Participating in games or tournaments
- Claiming bonuses or offers tied to deposits
Refunds are not applicable under the following conditions:
- You’ve voluntarily played games using the deposited funds
- You have claimed or unlocked any bonus after depositing
- Your account has been flagged for suspicious or fraudulent activity
2. Exceptions Where Refunds May Be Considered
Refunds may only be considered in exceptional cases, such as:
- Duplicate transactions caused by technical errors
- Deposits made in error (e.g., incorrect account or amount)
- Failure to receive game credits despite payment confirmation
In such cases, you must report the issue within 24 hours of the transaction and provide:
- Proof of payment (screenshot or transaction ID)
- Registered account details (username, phone number, etc.)
- Time and method of transaction (JazzCash, Easypaisa, etc.)
Our support team will verify and investigate the issue before processing any eligible refund.
3. Withdrawal Refunds
Refunds are not issued for withdrawals once processed. However, if your withdrawal is rejected or delayed due to:
- Incomplete KYC verification
- Wrong account details provided
- Violation of bonus wagering requirements (e.g., 35x turnover)
…the funds will be returned to your in-game wallet, not refunded to the original payment method.
4. Chargebacks and Disputes
Initiating a chargeback or payment dispute without contacting our support team first may result in:
- Permanent suspension of your 777E Game account
- Loss of in-game assets, winnings, or bonuses
- Being blacklisted from future use of the platform
We encourage users to always resolve issues directly through our 24/7 support channels.
5. How to Request a Refund
To request a refund (in applicable situations only), contact our team:
- Email:
- WhatsApp Helpline
- Live Chat Support
Please include all relevant information to speed up the review process. All refund requests are processed within 3–5 business days after verification.
6. Policy Updates
777E Game reserves the right to update this Refund Policy at any time to reflect changes in our services or payment methods. We recommend reviewing this page regularly.
Final Note
All users are advised to deposit responsibly and double-check details before confirming transactions. 777E Game aims to provide a secure and fair platform for all players.